Staff/Team

Chris Arnold – Managing Director

Chris is a licensed broker who came to work for us after graduating from Daniel Webster College in 2006. Chris holds a Bachelor’s degree in Aviation Management and Flight Operations. He is a Commercial Pilot with an instrument rating with over 1100 hours. Chris is passionate about flying and can be found aboard our company SR-22 quite regularly. Chris’s main focus is on fixed wing aircraft. He currently handles accounts ranging from personal aircraft to sales dealers and other commercial operators.

Jon Doolittle

Jon holds a BA from Trinity College and an MBA in Finance from New York University and the University of Connecticut. Jon also holds the Certified Insurance Counselor (CIC) and Certified Aviation Insurance Professional (CAIP) designations. Jon started refueling airplanes while he was in college to pay for his flying lessons. He worked as a flight instructor and charter pilot, and later as a dispatcher for a regional airline. Jon spent 5 years in New York City as an underwriter for USAIG, where he handled commercial and corporate aviation accounts. He started the company in 1986 with one other person in a spare bedroom. Jon is a current CFII and an FAA Aviation Safety Counselor. He presents insurance and safety-related seminars on behalf of the FAA and other groups. He is also a contributor to several aviation publications including “The Aviation Consumer” and “Twin & Turbine” magazine.

Airika Ackermann

Airika is one of the most senior brokers at Sutton James, having been with us for over 11 years. She handles both fixed wing and helicopter insurance for both personal and commercial operators. She is part of the team that handles our Robinson Helicopter Insurance Program. Airika also manages a large number of our customers who manufacture and distribute products to the aerospace industry, and many of our special risk accounts. Airika holds a Bachelor’s degree in Aviation Management and an Associate’s degree in Flight Operations from Daniel Webster College where she also became a licensed Private Pilot and received her tail wheel sign off. Prior to working for Sutton James, Airika gained further experience in the aviation field working for an FBO at Brainard Airport in Hartford, and a local avionics company.

James Buffington

James has been with us for over 11 years and is one of our senior brokers. He holds a B.S. in Aviation Management and Flight Operations from Daniel Webster College and holds the Certified Insurance Counselor (CIC) designation. Jamie is a licensed Private Pilot with Single Engine Instrument and Sea ratings and has a passion for flying. Prior to joining Sutton James, Jamie gained experience in the corporate aviation industry as a dispatcher for a corporate flight department. Jamie is a member of our Robinson Helicopter Insurance Program team and handles a wide array of insurance for his clients ranging from fixed and rotor wing aircraft to flight schools and commercial operators.

Caitlyn Jones-Henry

Caitlyn holds a B.S. in Aviation Management and Transportation from the University of New Haven and is a commercial, instrument, single and multi engine rated pilot, as well as a certificated flight instructor. Caitlyn also holds the Certified Insurance Counselor (CIC) designation. Prior to Sutton James, Caitlyn was the manager for a FAA Part 141 flight school located at Brainard Airport. She has also worked as a dispatcher for a FAA Part 91 and Part 135 operator, and has flown as a line pilot in a variety of single and twin-engine aircraft. Caitlyn is one of our senior brokers and is part of the team that handles insurance for the Robinson Helicopter Insurance program as well as all varieties of fixed and rotor wing aircraft and commercial risks.

Gwendolyn Jaworski

Gwendolyn handles the accounting and daily operations of the office at Sutton James. She holds a Bachelor’s degree in Accounting from New Hampshire College and an Associate’s in Aviation Management from Daniel Webster College. Prior to working for Sutton James, Gwen gained further experience in the aviation industry working for an Aerospace Manufacturing company as an Accounting Supervisor. She recently received her broker’s license and will be focusing on property and workers comp risks.

Ramona Ramsay

Ramona Ramsay joined Sutton James in 1990 as our first employee. She grew up in an aviation family and earned her Private license at age 17. Prior to joining Sutton James, Ramona gained customer service experience at a large aviation supply company in Toronto, Ontario. Ramona became a licensed broker and flew the company’s airplane, a Mooney M20J for several years. After taking a few years off to raise a family, Ramona returned to Sutton James and now focuses on marketing and administrative duties.

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