About Sutton James

Our mission is to represent our customers in the buying and use of aviation related insurance.  We provide each client seeking insurance with the widest array of choices, and we take the time to explain the differences between them.  Each year, we shop each client’s coverage with all of the major underwriters.  It takes more time to do this, but it also yields a better result.  Before binding coverage, we call you with all of the quotes, explain the differences between the different policies and the companies that issue them, and make our recommendation.  The decision is yours.  Based on years of experience, we can tell you which companies will cover your transition into a twin or a turbine, which will offer high limits of liability, which offer the best claims service.

No-one likes to think about it, but part of what you are paying us for as your representative is for claims service.  And it starts with us.  Because not all claims happen during office hours, we have a mobile claims phone which is monitored by one of our staff.  We will endeavor to return your call within 15 minutes.  We will follow up the next day to make certain that a company representative has contacted you, and that things are going smoothly.  We will continue to call you weekly to make sure your claim is on track.  Based upon our years of experience with all sorts of claims, we can help you through all types of claims.  We are usually the first people you call when you have a claim, and we stay with you all the way through it.