About the Peter Bakker Agency
The goal of the Peter Bakker Agency is to provide each of our clients with the knowledge and services they need to protect what matters most to our clients — their families, their homes, and their businesses — and to exceed expectations every step of the way.
All our clients know this: Bakker’s got your back.
Bakker Customer Care Commitment
The Peter Bakker Agency is committed to exceeding your service expectations. Your dedicated, hand-picked Insurance Team brings together the very best resources focused on your unique business and insurance needs. The team is guided by our Customer Care Strategy which forms the foundation of our partnership.
- Work for you
Our main goal is to make your insurance experience as easy as possible. This means you will always be our number one priority. We will advocate for you. We will look ahead to anticipate issues and provide solutions. We will work hard to find you competitive coverage. We will proactively service your claims. We will make sure we are dedicated to protecting what matters most to you. We will take your insurance personally.
- Understand your business
We will meet with you regularly for reviews and risk management assessments. We will ask smart questions and listen attentively to your answers. We will be students of your business and we will apply that knowledge to crafting custom insurance programs that reduce your risk and lower your expenses. We’ll partner with you to help you reach your business goals and scale with you as you grow.
- Develop an Annual and Longer-Term Renewal Strategy
Together, we will develop and agree on a strategic Insurance Program at least 3 months before each renewal. Your Insurance Program will be based on your business goals and you will have an opportunity to ask your dedicated Insurance Team questions regarding your renewal strategy.
- Communicate with you regularly
Communication is the basis of all great relationships and we will communicate with you. We will always call to talk through important or complex issues.
- Make your insurance experience enjoyable
Our goal is to make your day better. You will enjoy the people you interact with at Bakker. We will be pleasant and positive – we will say thank you often. We will apologize if things get off track and correct the situation. You will not be a number. Your dedicated account manager will get to know you and what’s important to you. We will personalize your service based on your preferences. Would you like to meet in-person or over video conference, either way is fine with us!